Privacy Policy

1. Introduction

AfriVoices ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password
• Payment Information: Billing details (processed securely through our payment providers)
• Profile Information: Company name, phone number (optional)
• Content Data: Text input you submit for voice synthesis

2.2 Information We Collect Automatically

• Usage Data: API calls, features used, time spent on platform
• Device Information: IP address, browser type, operating system
• Cookies: Session data, preferences, analytics
• Log Data: Access times, error messages, performance data

3. How We Use Your Information

• Service Delivery: To provide and maintain our voice synthesis service
• Account Management: To manage your account and subscriptions
• Customer Support: To respond to your requests and provide assistance
• Service Improvement: To analyze usage and improve our platform
• Communications: To send updates, security alerts, and marketing (with consent)
• Legal Compliance: To comply with legal obligations and enforce our terms

4. How We Share Your Information

• Service Providers: Payment processors, cloud hosting, analytics (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, or asset sale
• With Your Consent: When you explicitly authorize us to share your data

5. Data Retention

• Account Data: Retained while your account is active
• Input Text: Processed in real-time and not permanently stored
• Generated Audio: Temporarily cached for 30 days, then deleted
• Usage Logs: Kept for 90 days for security and analytics
• Billing Records: Retained for 7 years for tax compliance

6. Your Rights and Choices

6.1 Access and Portability

• Request a copy of your personal data
• Export your data in a machine-readable format

6.2 Correction and Deletion

• Update or correct your account information
• Request deletion of your account and associated data

6.3 Marketing Communications

• Opt-out of marketing emails via unsubscribe link
• Manage communication preferences in your account settings

6.4 Cookies

• Disable cookies through your browser settings
• Note: Some features may not function properly without cookies

7. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data transmitted using TLS/SSL encryption
• Access Controls: Strict employee access policies and authentication
• Monitoring: Continuous security monitoring and threat detection
• Regular Audits: Periodic security assessments and penetration testing

8. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements with all third-party processors
• Compliance with applicable data protection laws

9. Children's Privacy

AfriVoices is not intended for children under 18. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

10. Third-Party Services

Our service may contain links to third-party websites or services. We are not responsible for their privacy practices. We recommend reviewing their privacy policies.

11. Changes to This Policy

• We may update this Privacy Policy periodically
• Material changes will be notified via email or service notification
• Continued use after changes constitutes acceptance
• Review this policy regularly to stay informed